This letter was received via mail last week. Kathy is amazing and we are thrilled to have her in our office.
From a client (and I know this wasn’t an easy transaction):
Dear Sir:
I am writing to express my family’s appreciation for the exceptional service provided by Kathy Diaz.
In April of this year I accepted a job offer in Phoenix and we began our home search shortly thereafter. Kathy was referred to us by a friend who was also looking ot relocate to Phoenix and had spent a few days with Kathy reviewing homes. As a Commissioned Officer with the US Public Health Service I have access to discounted relocation services through USAA but our friend’s description of Kathy’s professional and dedicated service convinced me to call on her. In this we were very fortunate as Kathy has tirelessly served my family’s interests. She cheerfully researched and showed us homes and neighborhoods over a three month period during the heat of summer, advised us on housing market trends, and provided links and information on schools, mom’s clubs, gyms, physicians and various other aspects of Phoenix area living.
When faced with a family emergency that kept her out of town for a couple of weeks she seamlessly handed us off to Heather Sanders and stayed in touch on a daily basis to ensure our needs were being met. Once under contract, Kathy lined up multiple inspections, many of which she attended, and provided us with first-hand accounts of deficiencies and options for correction. Once we closed on the house, she obtained quotes for house cleaning, painting, roofing, plumbing and blinds. This level of service is far beyond that received in our two pervious home sales/purchases and went far beyond the level of service expected. Our good fortune continued with the hiring of Sexton Painting & Roofing who, at Kathy’s request, had provided a quote to paint the interior of our house.
As part of my job I routinely work with construction contractors and the level of service and attention to detail provided by Mike Sexton and his crew is as good as it gets. They not only painted my house (interior/exterior) but also completed roofing, flooring, and other repairs at reasonable prices and in a professional and timely manner.
In summary, I would like to thank your organization, Heather Sanders, and most importantly Kathy Diaz for making this move far easier than it should have been. If Kathy Diaz is representative of your agents you have much to be proud of.
Sincerely,
Eric & Family
Wow, what a letter! Kathy and Heather – we are so proud you are part of our KW Sonoran Living family and might I add, you example of what it takes to be TRULY REMARKABLE in this economy is inspiring. This is what it takes for all good businesses to succeed. Wow!
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great letter….way to go
crouchman